Delivery & Returns
1. Delivery Information
We currently offer a single flat-rate delivery option across the UK.
UK Delivery
- Delivery Cost: £5.50 (flat rate)
- Estimated Delivery Time: 2–4 working days from dispatch
- Courier Service: Royal Mail
Orders are processed Monday to Friday, excluding bank holidays. You will receive an email with a tracking number once your order has been dispatched.
Please ensure your shipping details are correct at checkout, as we are not responsible for delays or failed deliveries due to incorrect information.
We do not currently offer:
- Free shipping
- Next-day or express delivery
- International delivery
2. Returns Policy
We want you to be happy with your purchase. If for any reason you change your mind, you have the right to return your item(s) under the Consumer Contracts Regulations 2013.
Change of Mind Returns
You have 14 days from receiving your order to notify us of a return, and another 14 days to return the item.
To be eligible for a return:
- Items must be unused, in original condition, and in original packaging
- Include your order number with the return
- Return postage is at your own expense
To begin a return, contact us at: info@bashtableware.com
Faulty or Incorrect Items
If your order arrives damaged or incorrect, please notify us within 7 days of delivery. Email us at info@bashtableware.com with:
- Your order number
- A description of the issue
- Photos showing the problem (if applicable)
We will arrange a replacement, refund, or return at no cost to you.
3. Refunds
- Refunds are issued once we’ve received and inspected your returned item.
- Funds will be returned to your original payment method within 7–14 business days.
- We are not responsible for return items lost in transit — we recommend using a tracked service.
4. Contact Us
For any questions or return requests, contact:
Bash Tableware
Email: info@bashtableware.com
